FAQs

How to Buy ?

Once the purchase is made, we recommend you to visit the HELP page where you will find explanatory slides and videos of the platform operation.

 

You have several options to find the product you want to buy:

– Search the Products by Category through the menu located on the upper left side next to the “flamencolive” logo. You can search by “Instrument”, “Artist” or “Language”

– Use the search engine located in the upper menu next to the language selection flag

  1. Once you have identified the product, click on the “Add to cart” key and it will be automatically added to your shopping cart. Remember you can always delete any product in your list if at the end of the process you do not want to buy it.
  2. You can continue shopping by adding new products to your purchase list or finalize the purchase.
  3. Select the Payment method.
  4. Checking your data, if the data is correct select Accept, and if you want to modify any information select Modify data.
  5. If your purchase has been successful, you will receive an email with your order information.
  6. Then, all the products included in the order will be now visible in your “Library” and you can enjoy them immediately.
    You can access your library from your account control panel by clicking on “My library”, or from the “+” menu located in the upper left corner by clicking on the “folder” icon.
  7. In the case you have selected “Transfer Bank” as a payment option, once we check the payment, your order will be confirmed and the products included in the order will be in your “Library” and you can enjoy them.

It is important that you keep the order number for any questions about your order.

IMPORTANT:
To prevent our communications from being classified as Spam and being filed in your “Spam” folder, please add these two email addresses to your contact list: info@flamencolive.com  and orders@flamencolive.com

What payment forms are available?

The accepted payment forms are:

  • Credit Card:
    Payment by credit card supports only those transactions with “secure payment” technology. If your Credit Card does not support this system and the payment is rejected, make a payment through PayPal where you can pay with your credit card, despite not having a PayPal account.
    The data in your credit card are not stored in any database or similar. We guarantee that all transactions are 100% safe, never be charged extra amounts on your card. The transmission of all personal data is conducted through a secure environment with a secure online server where the information is encrypted, preventing unauthorized access to it.
  • PayPal Standard :
    You can pay directly with PayPal if you have an account, and you can also pay in PayPal with any credit card despite not having an account on the PayPal platform.
    We recommend using this form of payment in case you have problems with the “credit card” payment method.
    Payments with Paypal will have a surcharge of 5% on the total amount of the order.
  • Payment by bank transfer, In this case, you will receive an email with the order confirmation and bank details to make the transfer.
    Bank transfer information:

Bank Name: BANKIA
IBAN (Account number) : ES55 2038 1098 0760 0126 8057
BIC / Swift: CAHMESMMXXX
Name of the account holder: RGB Arte Visual S. L.(owner of flamencolive.com)

In this payment method, you must take into account the following requirements:

– Transfer costs are borne by the buyer, not to indicate cost-sharing, otherwise, the order will not be processed.
– VERY IMPORTANT, the concept of transfer should indicate the order number and name of the buyer. To avoid confusion, it should send an email with the transfer voucher.
– The order will be processed once the transfer is received.

Coupon Codes Policy

Promotional codes have a validity period.

Coupon codes are used for promotional purposes, and have a specific validity period that you will be informed when the corresponding promotions are made.

What to do if I don't remember my password?

If you do not remember your password, click on the “person” icon at the top right and click on “Forgot your password?”. The system will ask for your email, and you will receive by email a link to reset your password.

 IMPORTANT:

To prevent our communications from being classified as Spam and archiving in your “Spam” folder, please add these two email addresses to your contact list:

info@flamencolive.com  and orders@flamencolive.com

I have not received any email

If you have not received our email communications, it is possible that they are in the “Spam” folder

To prevent our communications from being classified as Spam and archiving in your “Spam” folder, please add these two email addresses to your contact list:

info@flamencolive.com  and orders@flamencolive.com

With which devices can I use the flamencolive.com STREAMING platform?

Access to the flamencolive.com platform in STREAMING is possible from any device that has access to the internet (desktop devices, mobile devices, Smart TV, etc.)

Access is limited to one device at a time. Before changing devices, we remind you to “Close session” on the device that is identified, and open a new session on the device you want to use.

How long do I have access to a product that I have purchased on the flamencolive.com STREAMING platform?

The flamencolive.com STREAMING portal offers a service for the use of content in STREAMING format, the acquisition of a product gives access to such services but does not imply the acquisition of ownership of the product.

When you purchase any product from the flamencolive.com STREAMING portal, you are acquiring the service of using that product for a period of 2 years.

Once this time has passed, you will have the option to renew annually this service for the 10% of the value of the product. The system will alert you to this, giving you the option to renew it.

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    You can exercise your rights of access, rectification, limitation and deletion by sending an email to info@flamencolive.com. Complete and detailed information on data protection is at your disposal on the Privacy Policy page.

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